In 2015,we were approached by a top-20 pharmaceutical client to create a multichannel customer service portal for their patient supports programs.
The client was working with multi-channel and multi-vendor patient support program. The client’s call center needed to be able quickly access key patient information from a variety of vendors in order to deliver effective support. The client needed to provide patient with a user friendly portal to manage their user account.
Our Consulting team give you 10 extra hands in implementing solutions and solving hard solutions.
We worked with the client to develop number of APIs and web services to connect their multi-channel ecosystem.
Our key contribution was creating a HIPAA-compliant data hub for all patient-related information.
In turn, this allowed us to: