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HIPAA-COMPLIANT DATA INTEGRATION

BUILDING A PATIENT SUPPORT PORTAL

INTRODUCTION

In 2015,we were approached by a top-20 pharmaceutical client to create a multichannel customer service portal for their patient supports programs.


THE CHALLENGE

The client was working with multi-channel and multi-vendor patient support program. The client’s call center needed to be able quickly access key patient information from a varity of vendors in order to deliver effective support. The client needed to provide patient with a user friendly portal to manage there user account.

Our Consulting team give you 10 extra hands in implementing solutions and solving hard solutions.

OUR SOLUTIONS

We worked with the client to develop number of APIs and web services to connect their multi-channel ecosystem.
Our key contribution was creating a HIPAA-compliant data hub for all patient-related information.

In turn, this allowed us to:

  • Develop an application that allowed the call center to
    look up consolidated patient details, manage
    enrollment, track redemptions and fulfillment,
    manage patient benefits, track spending history
  • Build and deploy a website for patient program
    self-enrollment
  • Develop web services for IVR vendors to automate
    patient programs renewal, and card replacement